KUALA LUMPUR – Kuala Lumpur International Airport (KLIA) Terminal 1 has introduced a series of enhancements to its e-hailing pick-up facilities aimed at providing passengers with a smoother, faster and more convenient arrival experience, effective today.
In a statement today, Malaysia Airports Holdings Bhd (MAHB) said the improvements include the introduction of a License Plate Recognition (LPR) system integrated with a Passenger Information Display System (PIDS), self-service kiosks, dedicated passenger waiting lounges, structured pick-up bays and on-ground marshals.
The airport operator said the enhanced e-hailing system would strengthen monitoring and access control, helping to deter illegal e-hailing activities while ensuring that only authorised e-hailing vehicles utilise the dedicated pick-up facilities.
“To sustain the continued operation and maintenance of these enhanced facilities and systems, an entry fee of RM3 will be introduced for every e-hailing vehicle entering the designated passenger pick-up area at Level 1, Main Terminal Building, KLIA Terminal 1 from August 4, 2026,” it said.
As part of the operational improvements, MAHB said e-hailing vehicles would continue to be allocated a maximum of 10 minutes at the kerbside pick-up area.
“Vehicles exceeding this duration will be subject to the applicable penalty charges, helping to ensure smoother traffic circulation, greater availability of pick-up bays and a more efficient passenger pick-up experience for all,” it said.
MAHB said the improvements were part of KLIA’s ongoing efforts to enhance passenger experience, optimise traffic movement and improve operational efficiency.
“The initiative was developed following engagement sessions with e-hailing operators and in coordination with the Ministry of Transport (MOT) and the Land Public Transport Agency (APAD), in line with the National Airport Facilitation Working Committee’s (NAFWC) recommendations,” it added.