KUALA LUMPUR – Economy Minister Rafizi Ramli has denied claims that the Central Database Hub’s (Padu) eKYC (electronic Know Your Customer) process of uploading a selfie while holding the identification card would take three days.
He posted on X (formerly Twitter) that the process currently takes under five minutes to confirm and approve.
“As of 5pm, over 40,000 eKYCs have been confirmed, and registrations in the eKYC queue (to be confirmed) are under 300. With the current performance, the eKYC will be processed by the algorithm in less than five minutes, so there won’t be a situation where it takes three days,” he said.
In response to Bangi MP Ong Kian Ming’s post on X urging people to register for Padu due to concerns that their identification card details could be used by others to sign them up without their knowledge, Rafizi stated that users could go directly to the online helpdesk, contact the call centre, or show up at the physical counter if such a case arose.
Padu is developed using internal expertise from the Economy Ministry, the Statistics Department and the Malaysian Administrative Modernisation and Management Planning Unit, with the cooperation and support of various ministries, agencies and state governments.
All Malaysians aged 18 and above need to register or review their data in the Padu portal and update and confirm 39 personal details. – January 3, 2024